Introduction
These Terms & Conditions ("Terms") govern access to and use of the website www.dekhodarjeeling.in ("Website") and the booking and participation in tours, treks, hikes, expeditions, outdoor experiences and related travel services ("Services") offered under the Dekho Darjeeling brand.
References to "Dekho Darjeeling", "we", "us" or "our" throughout these Terms refer to the business operating under the Dekho Darjeeling brand. The Services offered through the Website may include guided and group treks, hiking experiences, mountain journeys, tours, outdoor activities and associated arrangements such as accommodation, transportation, meals, permits, local support and other trip-related services, depending on the particular itinerary.
Bookings & Registration
Bookings may be made through our website, registration forms, email, WhatsApp, telephone or other official communication channels. Submission of a registration or enquiry form does not automatically guarantee a confirmed place.
A booking will be considered confirmed once the required participant information has been received and the applicable payment or advance has been successfully received and acknowledged by Dekho Darjeeling. Participants are responsible for providing accurate and complete information during registration, including their name, contact details and any information reasonably required for organising the trip.
Pricing & Payments
Prices displayed or communicated for a trek, tour or experience apply to the inclusions specifically mentioned for that particular service. Any items or expenses not expressly included in the published itinerary or booking confirmation shall be the responsibility of the participant.
Payments may be made through the payment methods made available by Dekho Darjeeling, including online payment gateways, UPI or bank transfer. Where applicable, payment gateway or transaction charges may be subject to the terms of the relevant payment provider. A booking confirmation or payment acknowledgement may be issued electronically following successful payment and verification.
Cancellation, Refund & Rescheduling
Cancellation and refund requests are governed by our Cancellation & Refund Policy. The applicable cancellation charges and refund eligibility may vary depending on the date of cancellation, departure date, the nature of the Service and commitments already made towards accommodation, transportation, permits, local partners and other trip arrangements.
Participants are advised to review the applicable Cancellation & Refund Policy before making a booking. Where a refund is approved, it will generally be processed through the original payment method, subject to applicable payment-provider and banking timelines.
Changes to Itinerary & Services
Trekking and mountain travel are subject to environmental, logistical and operational conditions. While we make reasonable efforts to operate each trip according to the published itinerary, Dekho Darjeeling may modify the route, schedule, accommodation, transportation, activities or other arrangements where reasonably necessary due to:
- Weather or trail conditions
- Landslides, road blockages or other infrastructure issues
- Government or local-authority restrictions
- Safety considerations
- Availability of accommodation or transportation
- Environmental or conservation requirements
- Other circumstances beyond our reasonable operational control
Where practicable, participants will be informed of significant changes as soon as reasonably possible.
Trekking & Adventure Activities
Trekking, hiking and outdoor activities involve inherent risks associated with mountain and natural environments. Depending on the particular Service, participants may encounter difficult or uneven terrain, steep sections, cold temperatures, rapidly changing weather, rain or snow, altitude-related conditions, remote locations, limited medical facilities and other natural or operational hazards.
By booking and participating in a Service, participants acknowledge the nature of these activities and agree to participate responsibly and follow applicable safety instructions.
Participant Responsibilities
Participants are expected to:
- Follow reasonable instructions provided by trek leaders, guides and coordinators.
- Arrive at designated meeting and departure points at the communicated time.
- Carry the equipment, clothing, identification and other items specified for the particular trip.
- Provide accurate information during registration.
- Inform the team of relevant circumstances that may affect their safe participation.
- Respect fellow participants, guides, staff, local communities and service providers.
- Follow applicable local laws, regulations and environmental guidelines.
- Avoid littering, damaging trails, natural surroundings or local property.
Participants are responsible for assessing their own physical preparedness for the selected activity and should seek appropriate medical advice where necessary.
Where a participant's conduct or condition presents a significant safety risk to themselves or others, Dekho Darjeeling may take reasonable measures to restrict or discontinue their participation.
Accommodation, Transportation & Local Services
Depending on the itinerary, our Services may include accommodation, transportation, meals, permits, guides and other arrangements provided by local partners or independent service providers. The standard of accommodation and facilities may vary depending on the destination and nature of the trip, particularly in remote mountain locations.
Where circumstances require a change to a planned service provider or arrangement, Dekho Darjeeling may provide a reasonable alternative where practicable. Transportation schedules may also be affected by road conditions, weather, traffic, local restrictions or other circumstances.
Responsible Travel
Dekho Darjeeling promotes responsible and respectful travel across the Himalayan region. Participants are expected to respect local communities, cultures, wildlife and natural environments throughout their journey.
Participants should minimise waste, avoid unnecessary single-use materials, dispose of waste responsibly and follow any environmental or community guidelines communicated during the trip.
Website Content & Intellectual Property
We make reasonable efforts to ensure that information published on our website is accurate and current. However, photographs, route descriptions, distances, elevation figures, schedules, accommodation details and other information may change as a result of operational or environmental conditions.
The Dekho Darjeeling name, logo, visual identity, photographs, videos, written content, graphics and other original materials appearing on the website are owned by or licensed to Dekho Darjeeling unless otherwise stated. No such material may be reproduced, modified, distributed or commercially used without prior written permission.
Amendments to These Terms
Dekho Darjeeling may update these Terms & Conditions from time to time to reflect changes in our services, operations or applicable legal requirements. The latest version will be published on this page together with the applicable effective date. Participants are encouraged to review the Terms before making a new booking.
For questions regarding these Terms, bookings or our Services, please contact us through the official contact details provided on our website.
